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How do I contact support?
How do I contact support?

Get to know our supportive team, ready to assist you. Find out what details to provide and the timeline for our responses.

Bellie avatar
Written by Bellie
Updated over a week ago

The easiest way to get in touch with us is by submitting a message via our Intercom widget integration.

You can find this popup at the bottom right of your screen.

What information should I share?

For the most effective assistance, it's important to provide comprehensive details with your support request:

  • Specific Team Reference: If your query is about a particular Team, please include its link.

  • Detailed Description: Explain the actions you're taking, what occurs as a result, and what you anticipated happening instead.

  • Error Messages: If you encounter any error messages, please provide the complete text of these messages.

  • Visual Aids: Screenshots or short videos illustrating your issue are very helpful. Consider using tools like Loom or Jam for video explanations – these add great value to your explanation.

Providing this information will greatly assist us in understanding and resolving your issue quickly.

When will I get a response?

We aim to respond to every message within 3 to 5 business days. At busy times this might not be possible, but we'll always get back to you as soon as we are able.

Please note our support team works Monday to Friday, from 9 am to 5 pm EST.

Please note that we do not offer real-time support via the Intercom widget, this isn't something that we can currently provide. We aim to respond as soon as possible and when we do, your inbox will notify you!

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